Official FHC Support Channels & How to Stay Safe from Scams

We're aware that some players receive messages from people pretending to be Miniclip or an FHC Player Support representative. These messages may offer in-game currency, rewards, account recovery, special offers, or help with suspensions and bans — and they may ask for information that puts your account or personal details at risk.

To keep your account safe, only ever contact FHC through the official channels below.

🎮 How to contact FHC Support

In-game (mobile) — the fastest option, as it automatically includes details that help us assist you:

1. Open the game and tap the Settings icon.
2. Select Help & Support (may also appear as Contact Us).
3. Choose the topic that matches your issue and send your message.

If your game has an in-game Report option, you can use it to report another player for inappropriate behaviour directly.

FHC Support website — Submit a request to FHC Support. Select the relevant game and fill in the information requested in the form.

⚠️ Only the channels above are official

Any other service, account, or person offering "FHC support" is not owned, operated, or endorsed by Miniclip. This includes contact through:

• WhatsApp, Telegram, or other messaging apps
• Facebook or other social-media messages
• Personal or unofficial email addresses
• Unofficial websites or account-support services

FHC Support will never ask you to move a support conversation to an unofficial app or contact method. If someone contacts you outside the official channels and claims to be from FHC , do not share any information or click their links.

🔐 What Support may ask for

To identify your account or investigate an issue, Player Support may ask for information such as:

• Your Player ID / Unique ID and in-game name
• Your device, operating system, and game version
• A description of the issue, with screenshots or video where relevant
• Purchase or transaction details, when investigating a payment issue
• Details about another player, when you submit a report (e.g. their Unique ID and a screenshot of their profile or the incident)

Only ever provide this through an official FHC support channel.

❌ What Support will never ask for

FHC Support will never ask you for:

• Your Google, Apple, Facebook, or other social-network password
• Verification codes, authentication codes, or one-time passwords (OTPs)
• Your credit/debit card number, security code (CVV), or online banking password
• Remote access to your device
• Your account credentials so someone else can log in to your account

Never share these with anyone claiming to be an FHC representative.

🚨 How to spot a scam

Be especially careful if someone:

• Claims to be from FHC but contacts you through an unofficial channel
• Offers free coins, gems, items, or other rewards in exchange for information
• Says they can recover, unlock, or transfer your account for your login details
• Claims they can remove a suspension or ban if you share credentials
• Asks for your password, verification code, or login details
• Sends a suspicious link and asks you to log in
• Asks you to install software or grant remote access to your device
• Pressures you to act quickly or keep the conversation secret

🛡️ If you receive a suspicious message

• Don't reply with your credentials or any sensitive information, and don't click links or download files they send.
• Report it through one of the official FHC support channels listed above.
• If you've already shared your password, a verification code, or other sensitive details, secure the affected account or service immediately (change the password, enable two-factor authentication) and contact the relevant official support team.